1. Can I return or exchange my order?
You can find all information about exchanging or returning goods here .

2. Can I cancel my order?
All orders are shipped within 1-2 business days of receiving the order, so no changes can be made after the order is placed. All cancellation requests will be reviewed as quickly as possible. If the order has not already been submitted to our warehouse, we will process your cancellation if possible.

All emails regarding cancellations must be titled "Cancel Order" in the email subject line. Please include your full name and order number in the email. Unfortunately, cancellations not made in this way cannot be processed.

3. Can I change my address?
Because we process and ship all orders as quickly as possible, we are unfortunately unable to accept address changes after your order has been placed. However, all address change requests will be reviewed as quickly as possible. If your order has not yet been sent to our warehouse, we will process your cancellation where possible.

All emails relating to the address change must be titled "Address Change" in the email's subject field. Please include your full name, order number and new, correct shipping address in the email. We will do our best to update your information for you before your order is shipped. Address change emails that are not titled this way cannot be processed.

If your order is lost due to incomplete or incorrect address information , it cannot be refunded. If the package could not be delivered due to incomplete or incorrect address information and is sent back to us, resulting in costs, these costs will be deducted from the amount to be refunded. If you wish to have the package redelivered, you will be responsible for the costs incurred by the return shipment and the shipping costs incurred by a new delivery.

4. Can I add / remove a product or change the shipping method
Once the order has been sent, unfortunately we cannot change the shipping method or exchange/add products to your order.

5. What happens if my order is at local customs?
If your order is at customs inspection, it is the buyer/customer's responsibility to contact the local customs and take care of customs clearance. Unfortunately, we are unable to contact customs officials or refund orders that are refused by local customs and returned to us. We will include all required customs documentation with each order, if necessary.

6. Postage / Shipping

Please note that we CANNOT ship to packing stations .
If your package is marked as "delivered" by the local post office but you have not yet received the physical shipment, it is up to the customer to contact the local post office to resolve the issue. If the local post office and the customer cannot resolve the discrepancy, we are not obligated to refund or resend the order. However, we will of course support you in resolving the situation together.

7. Place of jurisdiction

In business transactions with merchants and legal entities under public law, Salzburg is agreed as the place of jurisdiction for all legal disputes concerning these terms and conditions and individual contracts concluded under their validity.

8. Changes to the General Terms and Conditions

We are entitled to unilaterally change these General Terms and Conditions - insofar as they are included in the contractual relationship with the customer - insofar as this is necessary to eliminate subsequently arising equivalence problems or to adapt to changed legal or technical conditions. We will inform the customer of any adjustments and provide information about the content of the changed regulations. The change will become part of the contract if the customer does not object to its inclusion in the contractual relationship in writing or text form within six weeks of receiving the notification of the change.

9. Severability Clause

Should individual provisions of the contract, including these regulations, be or become invalid in whole or in part, or should the contract contain an unforeseen gap, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The respective statutory provisions shall take the place of the invalid or missing provisions.